Last updated: December 2025

At WishBug, every item is made-to-order just for you... crafted with care, a touch of humor, and absolutely zero warehouse dust. We take pride in the quality of every piece, and we stand behind our work.

If something isn’t right, we’ll make it right.

We happily replace, or refund when necessary, any item that arrives with an issue. Your joy matters, and we want you to love what shows up at your door.

🛠️ Your item arrives damaged or defective
📦 The wrong item arrives (wrong size printed, wrong design, wrong personalization)
🚚 Your package goes missing in transit

Please inspect your order upon delivery and contact us right away if something isn’t correct... whether damaged, defective, or the wrong item. The sooner we hear from you, the faster we can evaluate the issue and make it right.

Each item is created on demand just for you. That means:

🌱 Less waste
✨ More unique mischief
📦 No warehouse full of regret returns

Please double-check your size charts and personalization details before ordering... they’re cute, they’re helpful, and they save future headaches.

You have 30 days from delivery to report a problem so we can submit a claim to our production partners.
After 30 days, we are no longer able to replace or refund an order.

Email us at wbreturns@thewishbug.com with:

🔹 Your order number
🔹 A photo or two if something arrived damaged
🔹 A short description of the issue (bonus points for puns)

Once confirmed, we’ll issue a replacement or refund, whichever brings you more joy. Replacements are our first solution since each product is custom-made.

Because your item is crafted specifically for you, we cannot accept returns for:

❌ Wrong size chosen
❌ Change-of-mind
❌ Ordering the wrong color or design
❌ General buyer’s remorse

Refunds are issued back to your original payment method.
Processing times vary depending on your bank and how nice the gremlins are feeling.

Because everything is made-to-order, we cannot offer exchanges for size, color, or style.
If you’re unsure about fit, please review the size chart on each product page before purchasing.

We’re here to help.
Email us anytime at wbservice@thewishbug.com.